General Terms and Conditions

Index:

1. Definitions​
2. Applicability​
3. Rental agreement
4. Additional Costs During the Rental Agreement​
5. Use of the DOCKR Vehicle​
6. Conditions
7. Delivery of the DOCKR Vehicle
8. Repair and/or Maintenance
9. Return of the DOCKR Vehicle
10. Term and Termination of the Rentral Agreement
11. Insurance
12. Theft, Vandalism or Loss
13. Damage
14. Rates, Payments and Mandate
15. Liability
16. Modification
17. Dissolution and Termination
18. Privacy
19. Transfer and Outsourcing
20. Applicable Law and Disputes
     

These Terms and Conditions have been translated into English for convenience only. In the event of any conflict or discrepancy between the English text and the original Dutch text, the Dutch text shall be binding and shall prevail. 

1. Definitions

In these General Terms and Conditions, the following terms shall have the meanings set out below: ​

General Terms and Conditions: these general terms and conditions of DOCKR, which apply to every Rental Agreement.

Accessory: any accessory or additional service provided by DOCKR to the Renter for use in accordance with the Rental Agreement, as well as any other agreement between DOCKR and the Renter.

DOCKR: DOCKR B.V., a private limited liability company (besloten vennootschap) incorporated under the laws of the Netherlands, with its registered office at Gietijzerstraat 46, 3534 AV Utrecht, the Netherlands, registered with the Dutch Chamber of Commerce under number 72904364, and operating under the trade name “Ride Today”.

DOCKR Vehicle: the vehicle that DOCKR makes available to the Renter under the Rental Agreement, including all accompanying extras and products supplied for use by the Renter – such as Accessories – in accordance with the Rental Agreement.

End Date: the date on which the Rental Agreement terminates, as described in Article 10.

Renter: any natural or legal person entering into a Rental Agreement with DOCKR, including both a Commercial Rental Agreement and a Consumer Rental Agreement.

Commercial Rental Agreement: the rental agreement between DOCKR and a Renter acting in the course of a profession or business relating to the use of a DOCKR Vehicle, as well as any other agreement between DOCKR and such Renter. These General Terms and Conditions, the Service Handbook, and all referenced annexes form part of this agreement.

Consumer Rental Agreement: the rental agreement between DOCKR and a Renter who is not acting in the course of a profession or business and who rents a DOCKR Vehicle for consumer purposes. These General Terms and Conditions, the Service Handbook, and all referenced annexes form part of this agreement.

Rental Agreement: either a Commercial Rental Agreement or a Consumer Rental Agreement, depending on the capacity in which the Renter acts, as defined above.

Service Manual: the more operational arrangements and procedures between the Parties, forming part of the Rental Agreement.

Service Portal:  the online portal made available by DOCKR to the Renter for submitting notifications and scheduling appointments regarding a DOCKR Vehicle. If the portal is not available to a particular Renter, notifications shall be submitted by e‑mail, online form, or telephone.

Rental Fee:  the agreed rental price recorded in the Rental Agreement for use of the DOCKR Vehicle, increased by any indexation and price adjustments in accordance with these Terms or the Rental Agreement.

Repair and/or Maintenance: the action taken by DOCKR to resolve a problem or defect affecting the DOCKR Vehicle, either by repairing it or replacing it with an equivalent or comparable DOCKR Vehicle, in line with the service arrangements included in the Rental Agreement.

Minor Maintenance: normal routine maintenance of the DOCKR Vehicle, such as maintaining tire pressure, refilling fluids, and cleaning the DOCKR Vehicle and its components.

Improper Maintenance: Minor Maintenance and/or Repair and Maintenance for which the costs are payable by the Renter, as further elaborated in Article 8.

Parties: DOCKR and the Renter collectively.

2. Applicability

2.1 These General Terms and Conditions apply to every Rental Agreement between DOCKR and the Renter, as well as to all third parties engaged by DOCKR in the performance of the Rental Agreement (including, for example, service partners for Repair and Maintenance).

2.2 For the purposes of these General Terms and Conditions, the term “Rental Agreement” includes not only the agreements defined in Article 1, but also any preliminary agreements, framework agreements, or cooperation agreements entered into between the Parties with the purpose of making a DOCKR Vehicle available to the Renter. Deviating or supplementary arrangements between DOCKR and the Renter are only valid if expressly confirmed by DOCKR in writing.

3. Rental Agreement

3.1 DOCKR will use reasonable efforts to make a DOCKR Vehicle suitable for use available to the Renter at the agreed time and location following confirmation of a reservation, and to keep it available throughout the rental period.

3.2 The Renter must be at least 18 years old and legally capable of entering into binding contracts.

3.3  A (digital) verification process of the Renters identity document and/or financial standing may form part of the onboarding procedure. In such cases, the DOCKR Vehicle will only be delivered, and the Rental Agreement will only take effect, after the Renter has provided the relevant (ID) documents. If verification indicates (potential) fraud and/or a financial risk unacceptable to DOCKR, the Rental Agreement will not be concluded, and DOCKR will inform the Renter accordingly.

3.4 Delivery issues at a DOCKR supplier, late return of a reserved DOCKR Vehicle by a previous renter, and/or the need for repair of defects or damage to the reserved DOCKR Vehicle may result in the DOCKR Vehicle not being available on time (even if DOCKR has confirmed the reservation). DOCKR is not liable for any damage or consequential costs resulting therefrom. In the case of a Consumer Rental Agreement, this does not affect the consumer’s statutory right to terminate the Rental Agreement in the event of excessive delay or to invoke other statutory remedies.

3.5 It may also occur during the rental period that a defect or malfunction of the DOCKR Vehicle limits its usability. Except in cases of intent or deliberate recklessness by DOCKR, DOCKR is not liable for damage resulting from such defects, and the Renter has no claim to compensation or rent reduction—unless otherwise agreed in the Rental Agreement or Service Handbook. For Consumer Rental Agreements, this provision does not affect the statutory rights of the consumer (e.g., the right to repair, replacement, price reduction, or termination in the event of significant defects).

3.6 A Rental Agreement—and therefore the rental period—commences on the date and/or time at which DOCKR notifies the Renter that the reserved DOCKR Vehicle is available, but never earlier than the date reserved by the Renter (unless otherwise agreed).

3.7 For the duration of the Rental Agreement, the Renter is granted use of the DOCKR Vehicle. Costs for charging the DOCKR Vehicle and Minor Maintenance not included in the agreed Repair and Maintenance fall outside the Rental Agreement and are payable by the Renter.

3.8 The DOCKR Vehicle is delivered, where relevant, with a ring lock (with key or identifier) and is equipped with smart tracking and monitoring technology.

3.9 Repair and Maintenance are included in this Rental Agreement, as described in Article 8 and the Service Handbook. This includes, among other things: ​

– performing periodic maintenance on the DOCKR Vehicle;

– repairing defects resulting from wear and normal use; and,

– if necessary, exchanging the DOCKR Vehicle for a comparable vehicle within the region in which DOCKR operates (in accordance with the Service Handbook).

3.10 DOCKR may fit the DOCKR Vehicle with advertising elements. If any such advertising becomes damaged or detached, the Renter must notify DOCKR immediately via the Service Portal. If this occurs through no fault of the Renter, DOCKR will cover the repair costs; otherwise, these costs will be charged to the Renter.

3.11 All insurance policies and corresponding deductibles applicable to incidents involving DOCKR Vehicles are listed in the Rental Agreement and the Service Handbook (see Articles 11–15). The Renter is responsible for arranging any additional (liability or business) insurance to cover damages or liabilities not included in DOCKR’s insurance coverage—for example, harm to users themselves, damage to the Renters own accessories, or business and consequential losses excluded under these General Terms and Conditions.

3.12 In the case of a Consumer Rental Agreement concluded “at a distance” (e.g., via an online registration form, e-mail, telephone, or otherwise outside a physical sales location), the consumer has a statutory right to withdraw from the Rental Agreement within fourteen (14) days after its conclusion. The Renter may exercise this right by notifying DOCKR via e-mail or letter, without giving any reason. DOCKR is entitled to charge the Rental Fee pro rata for the number of days during which the DOCKR Vehicle was made available to the Renter. 

4. Additional Costs During the Rental Agreement

4.1 All additional costs that do not fall under Repair and Maintenance are payable by the Renter. These include (where applicable): Minor Maintenance, fluids, parking fees, toll charges, storage costs, and the costs of charging the DOCKR Vehicle.

4.2 All additional costs (penalties, fines and/or measures) arising from the possession or use of the DOCKR Vehicle and imposed by third parties are payable by the Renter. If such penalties/fines are imposed on DOCKR, the Renter shall fully indemnify DOCKR upon first request. In such cases, an administrative and collection fee of €25 will also be charged.

4.3 Any towing costs or other transport costs relating to the DOCKR Vehicle are payable by the Renter, unless otherwise agreed. If the costs result from Improper Maintenance, such costs are always payable by the Renter.

4.4 Repairs, adjustments or modifications to the DOCKR Vehicle without DOCKR’s prior written consent are not permitted. Any resulting damage or defects fall outside the scope of included Repair and Maintenance and will be entirely for the Renters account and risk.

5. Use of the DOCKR Vehicle

5.1 When the Renter takes the DOCKR Vehicle into use, this is deemed confirmation that the DOCKR Vehicle is in proper condition and free of defects at that moment.

5.2 If the Renter has any doubt about the roadworthiness or technical condition of the DOCKR Vehicle, the Renter must immediately stop using it and contact DOCKR. In cases of damage or defects, the Renter may not continue using the vehicle if such use could worsen the defect or compromise (traffic) safety.

5.3 The use of the DOCKR Vehicle is entirely at the Renters own risk. The Renter must handle the vehicle carefully and use it in accordance with the Rental Agreement and the instructions (including instruction videos) provided by DOCKR.

5.4 The Renter must handle the DOCKR Vehicle, its key(s), accessories and accompanying documentation with due care. The Renter must ensure that the vehicle is used properly and for its intended purpose. Due to theft risks, it is strictly prohibited to make copies of the key(s).

5.5 The Renter may not overload the DOCKR Vehicle. Persons or cargo must be properly secured. During the rental period, the Renter bears the risk associated with the use of any transport box attached to or placed on the DOCKR Vehicle. DOCKR is not liable for visible or hidden defects in a transport box supplied by the Renter, nor for any commercial damages suffered by the Renter as a result of such defects (for commercial use).

5.6 In the case of a Commercial Rental Agreement, only employees of the Renter may operate the DOCKR Vehicle, provided they are acting within the scope of the Renters business, are competent and authorized to drive (valid driver’s licence if applicable), and are physically and mentally fit. The operator must carry a valid driver’s licence at all times and must cease using the vehicle immediately if their driving privileges expire, are suspended, or are revoked.

5.7In the case of a Consumer Rental Agreement, the DOCKR Vehicle may only be used by a third party with the Renters permission, provided this person (including the Renter) is physically and mentally capable of doing so. Such use is at all times the responsibility of the Renter, who must ensure that any operator is at least 16 years old and meets the (safety) requirements set out in the Rental Agreement. The operator (including the Renter) must carry a valid driver’s licence if applicable, and must stop using the vehicle immediately if that licence expires, is suspended, or is revoked.

5.8 The Renter may not give the DOCKR Vehicle, its key(s), or its accessories to anyone who does not meet the requirements of Article 5.6 or 5.7 (unless otherwise agreed in writing).

5.9The Renter may not rent out or otherwise make the DOCKR Vehicle available to third parties for extended use or for payment, unless DOCKR has given its prior written consent.

5.10 If DOCKR is required to provide authorities or third parties with information about who was operating or using the DOCKR Vehicle at any given time, the Renter must provide such identity information promptly upon request.

5.11 The Renter may not (allow others to) use the DOCKR Vehicle:

- under extreme hazardous weather conditions that may cause damage or endanger the user;

- under the influence of alcohol, drugs, medication or other substances that impair driving;

- to carry hitchhikers or additional passengers except where permitted in the transport box for Consumer Rental Agreements;

- for lessons, competitions or towing;

- to overload the vehicle or carry loads on the roof.

5.12 The Renter may not take the DOCKR Vehicle outside the national borders of the country of delivery unless DOCKR has given its prior written consent. 

5.13 The Renter must carry out Minor Maintenance and comply with any request from DOCKR to present the DOCKR Vehicle for periodic maintenance or repairs

5.14 At the end of the Rental Agreement, the DOCKR Vehicle must be returned in clean condition (free of waste and debris) and in its original state. Any changes or additions made by or on behalf of the Renter must be removed. The Renter has no right to compensation in connection with such removal.

5.15 The battery of the DOCKR Vehicle may only be charged using the original charging equipment supplied by DOCKR, and only in accordance with the provided instructions.

5.16 The Renter must ensure that the obligations and prohibitions of this Article also apply to any person operating the DOCKR Vehicle, and must monitor compliance at all times

6. ​Conditions

6.1The Renter must comply with these General Terms and Conditions, use the DOCKR Vehicle in accordance with the provisions of the Rental Agreement, and follow the user manual and/or any instructions (including instruction videos) provided by DOCKR.

6.2 The Renter must have a SEPA bank account (for direct debit purposes).

6.3 The DOCKR Vehicle remains the property of DOCKR at all times. The Renter may not grant or create any (security) rights in favour of third parties on the DOCKR Vehicle, nor remove or alter registration numbers and/or identifying details.

6.4 As between the Parties, the Renter is fully responsible and liable for the actions of anyone operating the DOCKR Vehicle, as well as anyone to whom the Renter entrusts a key to the DOCKR Vehicle, as if the Renter had acted themselves.

6.5 The Renter is responsible for promptly notifying DOCKR of any changes to the information known to DOCKR (such as a new address).

6.6 The Renter is not permitted to make any modifications to the DOCKR Vehicle. The Renter may not remove, alter, or add to the layout, appearance, or branding of the DOCKR Vehicle without DOCKR’s prior written consent.​

6.7 Defects in modifications made by the Renter do not constitute a “defect of the leased property” as defined in art. 7:2704 BW and do not give the Renter any rights against DOCKR. The Renter is liable for any defects or damage resulting from such modifications and shall indemnify DOCKR against third-party claims. DOCKR has no obligation to maintain, repair, remove, or retain any modifications made by the Renter.

6.8 Modifications made to the DOCKR Vehicle do not form part of the DOCKR Vehicle and must be removed or reversed by the Renter before the End Date, unless DOCKR has agreed in writing that they may remain and any compensation has been agreed. The Renter has no right to claim compensation for unjust enrichment due to modifications left behind.

6.9 The Renter must, at DOCKR’s first request, make the DOCKR Vehicle available for inspection.

6.10  If the Renter acts or omits to act in breach of the Rental Agreement, the Renter shall—unless specific penalties have been stipulated elsewhere—owe DOCKR an immediately payable penalty of €100 per violation and per day that the violation continues, without prejudice to DOCKR’s right to claim full damages.

6.11  A Renter with a Consumer Rental Agreement may not use the DOCKR Vehicle for commercial purposes. If the Renter violates this and does not have a Commercial Rental Agreement, DOCKR is entitled to charge a penalty of up to €250 and retroactively charge the difference between the consumer and commercial rental rates for the relevant period. DOCKR reserves the right to conduct periodic (digital) checks to verify whether use corresponds with the Rental Agreement.

7. Delivery of the DOCKR Vehicle

7.1 DOCKR will deliver the DOCKR Vehicle to a location agreed upon with the Renter. DOCKR may charge a fee for both delivery and collection of the DOCKR Vehicle, unless otherwise agreed. If the Renter chooses to collect and return the DOCKR Vehicle themselves, these costs do not apply.

7.2 At the start of the Rental Agreement and upon receipt of the DOCKR Vehicle by the Renter, the Renter and DOCKR shall jointly draw up an inspection report, which must be signed by both Parties. This report must at minimum include: 
- the condition of the DOCKR Vehicle, 
- the make and model,
- any extras or Accessories, 
- the licence plate or vehicle number (if applicable), and
- all visible damage at the start of the rental period. 
Upon return of the DOCKR Vehicle, the final condition will be recorded on the same form and signed again by both Parties. This form serves as the basis for the final settlement, even if the Renter refuses to sign — in which case the condition established by DOCKR at the start of the rental period shall be deemed correct, unless proven otherwise by the Renter. ​

8. Repair and/or Maintenance

8.1 DOCKR will make reasonable efforts to carry out required Repairs on a DOCKR Vehicle within a reasonable timeframe, as outlined in the Service Handbook and the Rental Agreement. Any indicated timelines are target response times only.

8.2 If the target timelines in the Service Handbook or Rental Agreement are not met, the Renter generally has no right to compensation or reimbursement. However, for Consumer Rental Agreements, this provision does not affect the consumer’s statutory rights in the event of an excessive delay (for example, the right to terminate the agreement or claim compensation if DOCKR remains in serious default).

8.3 Repairs will only be performed where a defect or damage exists and only within regions where DOCKR is operational. The Renter must report repair requests and make the DOCKR Vehicle available within the applicable region.

8.4 In the case of roadside assistance, the DOCKR Vehicle (including the driver) will normally be transported back to the Renters location. These costs are payable by the Renter.

8.5 Repairs or Maintenance for defects or damages that, under the Rental Agreement (these Terms and/or the Service Handbook), fall under the Renters responsibility or risk, do not form part of DOCKR’s included service. These are classified as “Improper Maintenance” and the related costs are payable by the Renter.​

8.6 The distinction between regular Repair and Maintenance on the one hand, and Improper Maintenance on the other, is determined by whether the damage or defect is abnormal or atypical. This is further elaborated in the Service Handbook. Where the Service Handbook does not provide clarity, Improper Maintenance shall at minimum include:

- Damage, directly or indirectly caused by the Renter, resulting from an accident and/or criminal act, or caused by improper use of the DOCKR Vehicle. “Improper use” includes using the vehicle in violation of prescribed usage conditions, these General Terms, or any behaviour deviating from normal expected use;​

- Repairs or Maintenance that fall under Minor Maintenance and are therefore the Renter’s responsibility;

- Repair of damage or defects caused by work performed on the DOCKR Vehicle by third parties (other than DOCKR or a designated service partner);

- Damage considered atypical based on DOCKR data regarding similar DOCKR Vehicles (i.e., falling outside the normal range of wear and tear).​

If the Renter disputes DOCKR’s classification of a particular damage as Improper Maintenance, DOCKR will provide a justification upon request and—where necessary—additional evidence regarding the cause and nature of the damage.

8.7 For certain categories of Improper Maintenance, fixed fees and/or deductibles are listed in the Service Handbook. DOCKR may unilaterally amend these categories and conditions (for example, in response to rising parts or labour costs).

8.8 The Renter must cooperate with scheduled Maintenance. DOCKR or a designated service partner will inform the Renter in advance of such planned Maintenance.

8.9 The Renter may not perform (or allow third parties to perform) repairs and/or maintenance on the DOCKR Vehicle, except for Minor Maintenance. Replacing parts also falls under this restriction. All damage or repairs must be reported to DOCKR through the Service Portal.

8.10 If the Renter requests repair or maintenance unnecessarily (e.g., no defect is found or it concerns Minor Maintenance), DOCKR may charge call-out fees. If the Renter fails to appear for a scheduled repair or maintenance appointment, DOCKR may also charge the resulting call-out and travel costs. These fees are listed in the Service Handbook or, if not specified, the amount stated in Article 6.10 applies.

8.11 When DOCKR exchanges a DOCKR Vehicle, the Renter must hand over the vehicle to be replaced (including all original keys) in accordance with Article 9.

9. Return of the DOCKR Vehicle

9.1 The Renter shall ensure that the DOCKR Vehicle is returned to the location where it was issued (unless otherwise agreed). Article 5.14 and all relevant provisions of Article 7 shall apply mutatis mutandis to the return of the DOCKR Vehicle. Furthermore, the Renter shall ensure that no waste or personal belongings are left in or on the DOCKR Vehicle. Any cleaning costs incurred for the removal of remaining dirt or waste shall be charged to the Renter.

9.2 Upon return, the Renter and a DOCKR employee or service partner shall jointly assess the condition of the DOCKR Vehicle in comparison with its condition at the commencement of the rental. The findings upon return shall be recorded on the inspection form drawn up at the commencement of the rental (see Article 7) and shall be signed by both parties.

10.  Term and Termination of the Rental Agreement

10.1  A Rental Agreement shall only be concluded after (written) confirmation by DOCKR. Each confirmed reservation results in a Rental Agreement, together with the applicable General Terms and Conditions, Service Manual and any appendices. In the event that multiple DOCKR Vehicles are reserved, a separate Rental Agreement shall be concluded for each individual vehicle. DOCKR reserves the right to refuse a requested Rental Agreement without stating reasons.

10.2 A Rental Agreement for a DOCKR Vehicle is entered into for a fixed period, which cannot be terminated prematurely, as specified in the Rental Agreement. A Rental Agreement for commercial use shall, after expiry of the initially agreed term, be automatically renewed — subject to timely termination in accordance with Article 10.5 — each time for the same period as the original term, with a maximum renewal period of one (1) year per renewal.

10.3 A Rental Agreement for consumer use shall, after expiry of the agreed fixed term, be automatically continued for an indefinite period. The Rental Agreement may be terminated by either Party subject to the provisions of Article 10.5. A Renter with a Rental Agreement for consumer use shall, after the first twelve (12) months of the term, be entitled to terminate the Rental Agreement prematurely, subject to Article 10.5. In the event of premature termination of a Rental Agreement for consumer use before expiry of the agreed term, the Renter shall be liable to pay a reasonable termination fee.

10.4 In the event of premature termination of a Rental Agreement for consumer use prior to the expiry of the agreed term, the termination fee referred to in the previous paragraph shall consist of a (re)claim of unearned discounts granted to the Renter, as follows:

- If the Renter has received a discount during the agreed term compared to the regular rental rate applicable to the elapsed period, upon premature termination the difference between the regular monthly rate for the elapsed period and the actual amount paid for the months already elapsed shall be charged to the Renter.

- The termination fee shall never exceed the total amount the Renter would have owed if the Rental Agreement had continued until the contractual End Date.

10.5 The notice period for termination of a Rental Agreement for commercial use shall be one (1) calendar month, calculated from the date on which the written notice of termination is received by the other Party, terminating at the end of a calendar month (the End Date). The notice period for termination of a Rental Agreement for consumer use shall likewise be one (1) month, calculated from the date on which the written (or electronic) notice of termination is received by the other Party; such termination does not need to coincide with the end of a calendar month.

10.6 After termination, the Renter shall retain the right to use the DOCKR Vehicle until the End Date and shall remain obliged to pay all costs due up to the End Date.

10.7 The DOCKR Vehicle, including all supplied keys and accessories, must be returned by the Renter to DOCKR no later than on the End Date, unless otherwise agreed.

10.8 If notice of termination has been given but the DOCKR Vehicle has not been returned in time, the Parties may agree to withdraw the termination and reactivate the Rental Agreement (provided the DOCKR Vehicle is still available for rental by the Renter). Any additional costs incurred by DOCKR as a result thereof, as well as compensation for continued use, shall be borne by the Renter under the newly agreed terms.

10.9 If the Renter fails to return the DOCKR Vehicle to DOCKR by the End Date, the Renter shall, in the case of a Rental Agreement for commercial use, be liable (without prior notice of default) for a penalty of ten percent (10%) of the new value of the DOCKR Vehicle per day until the DOCKR Vehicle is returned to DOCKR — with a maximum of twice the new value — or until the Rental Agreement is reactivated as referred to in Article 10.8.

10.10 By way of derogation from the foregoing, in the case of a Rental Agreement for consumer use, if the Renter fails to return or make available the DOCKR Vehicle to DOCKR by the End Date, the Renter shall be liable to DOCKR (without prior notice of default) for a penalty of two percent (2%) of the new value of the DOCKR Vehicle per day until the DOCKR Vehicle is returned to DOCKR — with a maximum of the new value — or until the Rental Agreement is reactivated as referred to in Article 10.8. 

10.11 If the DOCKR Vehicle — irrespective of whether the Rental Agreement is for commercial or consumer use — has not been returned within seven (7) days after the End Date and the Rental Agreement has not been reactivated, DOCKR shall report the matter as theft or misappropriation by the Renter. In such case, the Renter shall be liable to compensate DOCKR for the damage suffered (for example, replacement costs of the DOCKR Vehicle), insofar as such damage exceeds the penalties and fees already due to DOCKR pursuant to Articles 10.8, 10.9 or 10.10 .

10.12 The Renter acknowledges that the DOCKR Vehicle may be owned by a leasing company. In such case, the Renter undertakes to return the DOCKR Vehicle to that leasing company upon its first request. In the event of any doubt regarding such a request, the Renter shall carefully verify its legitimacy. The Renter shall be responsible for unjustified failure to comply with a lawful repossession request by the owner.

11. Insurance

11.1 The Renter declares to be aware that, with regard to the DOCKR Vehicles, no insurance policies have been taken out other than those expressly stated in the Rental Agreement, including the applicable deductibles. Any additional insurance desired by the Renter must be arranged by the Renter independently and at the Renters own expense.

11.2  If damage or an incident occurs that is covered under an insurance policy taken out by DOCKR, the Renter shall be obliged to pay the applicable deductible as specified in the Rental Agreement.

11.3 DOCKR declares that the third-party liability insurance (WAM insurance), as stated in the Rental Agreement, if legally required for the DOCKR Vehicle, complies with the Dutch Motor Insurance Liability Act (Wet aansprakelijkheidsverzekering motorrijtuigen – WAM). Please note: the WAM insurance does not cover damage arising from participation in speed, regularity or skill rides or competitions, even if an exemption has been granted for such activities. Therefore, the Renter is prohibited (where relevant) from participating in such rides or competitions with the DOCKR Vehicle, under penalty of full liability for all damage arising during such prohibited use, insofar as such damage is not covered by DOCKR’s casco or WAM insurance.

11.4 If the Renter acts in breach of any obligation under the Rental Agreement (for example, an obligation under this Article 11, Article 12 or Article 13), and the insurer therefore does not pay out, or does not fully pay out, the Renter shall fully compensate DOCKR for the resulting damage. In such case, any applicable deductible cap shall lapse, and the Renter shall be liable to compensate DOCKR for the total damage and costs suffered in connection with the DOCKR Vehicle and the Rental Agreement.

11.5 If the Renter stores DOCKR property with a total value exceeding EUR 100,000 at a single location, the Renter shall implement additional security measures for that location. These measures shall include, but are not limited to: (i) restricting access to a limited group of known persons; (ii) maintaining a written policy specifying when the location is locked and the alarm system is activated; (iii) ensuring the presence of an audible and visible alarm system covering the entire location; (iv) having an alarm system that complies at least with NEN-EN 50131-1 and NEN-EN 50136-1 standards; (v) ensuring the alarm system is inspected and maintained at least annually; (vi) ensuring that, in the event of an alarm, at least the designated key holders are notified; (vii) ensuring that the walls of the location are made of concrete or stone and comply with NEN-EN 1627.

11.6 If the Renter fails to comply with the additional security measures set out in Article 11.5 within sixty (60) days after such measures became required, all damage and losses suffered as a result thereof shall be borne by the Renter.

12. Theft, Vandalism or Loss

12.1 In the event of theft, vandalism or loss of the DOCKR Vehicle (or any part thereof), the Renter shall report this to DOCKR within twenty-four (24) hours using DOCKR’s designated incident report form. The Renter shall also file a police report and shall hand over the required documents and keys to DOCKR as soon as possible. DOCKR shall handle further communication with the insurer.

12.2 Where applicable, the Renter shall, within twenty-four (24) hours, deliver all original keys and related documents of the DOCKR Vehicle or part thereof to DOCKR, together with all relevant information regarding the incident. Upon first request by DOCKR, the Renter shall provide all additional information and perform all actions that DOCKR reasonably deems necessary in connection with the police report, settlement and/or information requested by the insurer. If the Renter fails to comply or refuses to cooperate, Article 11.4 shall apply in addition to Article 6.10 (as the insurer may refuse or limit coverage due to insufficient cooperation).

12.3 In the event of theft, vandalism or loss, the Renter shall be liable for the agreed deductible as stated in the Rental Agreement. If the insurer does not provide compensation, Article 11.4 shall again apply and the Renter shall fully compensate DOCKR for all damage and costs incurred in connection with the DOCKR Vehicle and the Rental Agreement.

12.4 To prevent loss, theft and damage, the DOCKR Vehicle must at all times be secured using the supplied ring lock. If the DOCKR Vehicle is left outdoors after use, it must always be secured to a fixed object with an additional ART 2 chain lock (not supplied, optionally available). Where possible, the DOCKR Vehicle must always be anchored to a solid object using the chain lock. All removable components of the vehicle (such as batteries) must be stored in a locked location.

12.5 If the Renter fails to comply with the previous paragraph where compliance was reasonably possible, the Renter shall be liable to pay a negligence surcharge equal to one (1) month’s Rental Fee. This amount shall be due in addition to the deductible (if the insurer nevertheless pays out in full despite the negligence) or in addition to the compensation referred to in Article 11.4 if the insurer does not pay out.

12.6 If a missing or stolen DOCKR Vehicle (or part thereof) is recovered during the term of the Rental Agreement, the Renter shall be entitled to a refund of the deductible paid, up to a maximum of the amount actually paid. DOCKR shall determine the amount of such refund based on the condition of the recovered DOCKR Vehicle and any costs incurred.

12.7 If it appears that the Renter has intentionally provided incorrect or misleading information that has adverse consequences for DOCKR (for example in connection with a damage or theft report), DOCKR shall be entitled to charge a negligence surcharge equal to two (2) months’ Rental Fee. This amount shall be due in addition to the deductible and/or the compensation referred to in Article 11.4.

12.8 The provisions of this Article shall apply mutatis mutandis if parts or accessories of the DOCKR Vehicle are missing or stolen.

12.9 If the DOCKR Vehicle has been removed by a municipality or other governmental authority (for example due to incorrect parking), the Renter shall have three (3) days to retrieve it from the relevant authority. Any costs incurred (including storage fees and fines) shall be borne by the Renter. After three (3) days, DOCKR shall retrieve the DOCKR Vehicle itself; in such case, the Renter shall be liable for the negligence surcharge referred to in Article 12.5, increased by all costs incurred (for example transport and administrative costs).

12.10 In the event that a key is lost or damaged, the above provisions shall apply accordingly. The Renter must request a replacement key from DOCKR. The costs thereof depend on the type of vehicle and are specified in the Service Manual. All costs for producing and supplying a replacement key shall be borne in full by the Renter.

12.11 The Renter is obliged to report the loss, theft or damage of a key to DOCKR without delay (via the Service Portal), so that DOCKR may, where possible, block the key and prevent misuse.

12.12 A key that has been reported as lost and is subsequently recovered must be returned to DOCKR immediately. Any costs already incurred or fees already paid shall not be refunded. .

12.13 The Renter is prohibited from duplicating, or having duplicated, keys and/or devices used to unlock or start the DOCKR Vehicle without DOCKR’s prior written consent. In the event of breach of this prohibition, the Renter shall, per violation, be liable to DOCKR for the negligence surcharge referred to in Article 12.5.

13.Damage

13.1 DOCKR shall periodically inspect the DOCKR Vehicle for damage and defects. This shall not relieve the Renter of its own duty and responsibility to inspect the DOCKR Vehicle prior to each use for any damage or defects that are essential for normal and safe use. If the Renter identifies damage, defects or deficiencies that are not listed on the vehicle’s damage report, the Renter must report these to DOCKR prior to use (via the Service Portal). The known damage status is provided with each vehicle; in order to attribute new damage to the correct user, such report must therefore be made before commencement of the ride. The Renter is obliged to provide complete and truthful information via the Service Portal.

13.2 The Renter is responsible for timely reporting any defects or damage. If DOCKR remedies a defect in a timely manner in accordance with the Rental Agreement (and the Service Manual), or if a defect is for the account and risk of the Renter, the Renter shall not be entitled to any compensation or rental fee reduction.

13.3In the event of a breakdown, accident or any incident from which damage may arise (to DOCKR or third parties), the Renter must immediately contact DOCKR or the assistance service designated by DOCKR. The Renter must follow DOCKR’s instructions and remain with the DOCKR Vehicle until any assistance arrives. If the Renter engages roadside assistance without DOCKR’s consent, the costs shall be borne by the Renter. If DOCKR cannot be reached, the Renter must notify the police at the scene in the event of accidents (including material-only damage).

13.4 Any damage to the DOCKR Vehicle, regardless of the cause, must be reported within twenty-four (24) hours via the Service Portal.

13.5 If damage or wear falls under Improper Maintenance (see Article 8), the Renter shall reimburse DOCKR for the costs incurred.

13.6 In the event of damage, the Renter is obliged, both upon request and unsolicited, to provide all information and documents relating to the incident to DOCKR or its insurer.

13.7 In the event of an accident, the Renter must also complete and sign the European Accident Statement (if available) or otherwise provide a complete written accident report as soon as possible and submit it to DOCKR. The Renter shall grant DOCKR and persons designated by DOCKR full cooperation in obtaining compensation from third parties, defending against third-party claims, or determining liability. If DOCKR has not received an accident report within seven (7) days and this hinders or delays the settlement, DOCKR reserves the right to recover from the Renter all costs and damages related to the accident (including damage to persons, objects and vehicles).

13.8 If the DOCKR Vehicle has suffered damage or defects, the Renter may not continue to use it if such use could worsen the damage or defect or compromise road safety. DOCKR (or a third party engaged by DOCKR) is authorised to prohibit further use if safety is at risk.

13.9 Any compensation received from third parties in connection with damage to the DOCKR Vehicle shall accrue to DOCKR. If any such payment is inadvertently made to the Renter, the Renter shall promptly transfer it to DOCKR.

13.10 If the damage was caused wholly or partly by the fault of a third party, the Renter must provide DOCKR with that third party’s contact details as well as a situation sketch signed by both parties. If the Renter fails to provide such information, the damage shall be charged in full to the Renter.

14. Tarieven, Betalingen en Machtiging

14.1 The Renter agrees to pay the rental fee in accordance with the agreed Rental Rate, as set out in the Rental Agreement and any additional agreements.

14.2 All amounts stated by DOCKR are, in the case of a Rental Agreement for commercial use, exclusive of VAT, and in the case of a Rental Agreement for consumer use, inclusive of VAT. These rates shall be adjusted annually as of 1 January of any year in accordance with the Services Price Index (category 77, rental and leasing services) over the preceding twelve (12) months, as published by Statistics Netherlands (CBS). In the event of unforeseen increases in external costs (such as parts, repair and personnel costs), DOCKR shall be entitled to adjust its prices in the interim; DOCKR shall inform the Renter thereof in a timely manner. For Rental Agreements for consumer use, DOCKR shall in no event implement a price increase within three (3) months after conclusion of the Rental Agreement.

14.3 The Rental Rate for the DOCKR Vehicle shall be invoiced and collected from the Renter on a monthly basis in advance.

14.4 DOCKR may require a security deposit for a Rental Agreement. The amount thereof depends on the type of DOCKR Vehicle. DOCKR shall only deliver the DOCKR Vehicle after the security deposit has been paid by the Renter.

14.5 Upon entering into the Rental Agreement, the Renter is obliged to provide an authorisation for automatic SEPA direct debit for all amounts due (monthly rental fees and all other costs). The Renter shall ensure that sufficient funds are available in the designated bank account.

14.6 If and for as long as the Renter fails to fulfil any payment obligation or other obligation towards DOCKR, DOCKR shall be entitled to suspend its obligations. In such case, DOCKR may, inter alia, immediately prohibit the Renter from using the DOCKR Vehicle. Any breach of such prohibition shall result in a penalty pursuant to Article 6.10. DOCKR is also entitled to technically or physically prevent use (for example by remote deactivation) and/or to retrieve the DOCKR Vehicle. All costs associated therewith — including any costs of retrieval or subsequent reactivation — shall be borne entirely by the Renter. Before DOCKR releases the DOCKR Vehicle for use again, the Renter must pay all amounts due to DOCKR (including rental fees accrued during the suspension period). Suspension by DOCKR shall not suspend the Renters payment obligations.

14.7 DOCKR is entitled to send invoices and payment reminders by email.

14.8 In the event that additional costs are charged (such as deductibles or negligence surcharges), DOCKR shall be entitled to require payment thereof before making a new DOCKR Vehicle available to the Renter. If the Renter indicates that an outstanding amount will be paid but fails to do so, any additional costs or damage resulting from such unjustified representation may also be charged to the Renter.

14.9 If a direct debit is reversed or if payment of the rental fee or costs fails, the Renter shall be in default by operation of law. DOCKR shall then send a payment reminder requesting payment of the amount due within fourteen (14) days. If payment is not received within that period, DOCKR may engage a debt collection agency.

14.10 In the event of failure to make timely payment (after an unsuccessful reminder as referred to in Article 14.9), the following shall apply:

– Rental Agreements for commercial use: the Renter shall be in default by operation of law and statutory commercial interest shall be due on the outstanding amount, increased by five (5) percentage points per year. In addition, the Renter shall be liable for extrajudicial collection costs amounting to fifteen percent (15%) of the principal sum, with a minimum of EUR 250. This higher interest and collection costs are agreed in view of the commercial nature of the agreement.

– Rental Agreements for consumer use: the Renter shall be in default by operation of law and statutory interest (non-commercial transactions) shall be due on the outstanding amount. In addition, the Renter shall be liable for reasonable collection costs in accordance with applicable statutory guidelines.

15. Liability

15.1 DOCKR’s liability in connection with the Rental Agreement is limited to the fulfilment of the express obligations assumed by DOCKR under the Rental Agreement (and these General Terms and Conditions). Within the scope of performance of such obligations, DOCKR shall not be liable for shortcomings, acts or omissions of the Renter, its directors, or third parties (including, but not limited to, municipalities, parking facilities, damage repair and cleaning companies, other users of DOCKR vehicles, improperly parked vehicles at locations, or carriers providing services through DOCKR).

15.2 DOCKR shall not be liable, on any grounds whatsoever, for any damage suffered by the Renter (as a result of use of the DOCKR Vehicle), unless such damage is caused by an act or omission of DOCKR or in the event of willful misconduct or gross negligence on the part of DOCKR. The provisions of, inter alia, Articles 3.5, 3.11 and 6.7 shall apply mutatis mutandis to this Article.

15.3 DOCKR shall in no event be liable for indirect or consequential damage, loss of business, loss due to business interruption, loss of profit or missed savings, loss of goodwill, corruption or loss of data, damage to goods, loss of customers, reputational damage, or damage resulting from claims by customers of the Renter.

15.4 If DOCKR is nevertheless held liable for damage (on whatever grounds), DOCKR’s total liability under the Rental Agreement shall be limited to a maximum of three (3) times the monthly Rental Rate, with an absolute maximum of EUR 3,000.

15.5  In no event shall DOCKR’s liability exceed the amount paid out under any insurance policy taken out by DOCKR in respect of the relevant event, unless there is willful misconduct or gross negligence on the part of DOCKR. The policy amounts and terms shall be provided to the Renter upon first request.

15.6 The Renter is obliged to take timely and appropriate measures to prevent damage to, in or caused by the DOCKR Vehicle as a result of, for example, frost, precipitation, storms, short circuits, fire, leakage and similar events. If such damage nevertheless occurs, the Renter must immediately inform DOCKR and shall be fully liable vis-à-vis DOCKR and third parties for such damage, insofar as it resulted from the Renters failure to prevent it and is not covered by any insurance.

15.7 DOCKR shall not be liable for any goods left behind in a DOCKR Vehicle by the Renter or passengers.

15.8 The Renter shall be liable for the acts and omissions of its passengers, even if such acts or omissions occurred without the Renters consent.

15.9 The Renter indemnifies DOCKR against

– all fines, settlements, administrative penalties and similar sanctions imposed on DOCKR in connection with criminal offences or violations committed during the rental period by the Renter and/or the driver and/or passengers. As against DOCKR, the Renter bears full risk and responsibility for such matters (and, where possible, directly vis-à-vis the issuing authority);

– any claim by a third party against DOCKR relating to the DOCKR Vehicle supplied and/or arising from the Renters breach of privacy legislation, statutory obligations or contractual arrangements. The Renter shall fully reimburse DOCKR for the costs of defending against such claims.

15.10 DOCKR accepts no liability for costs and/or damage incurred by the Renter, driver or passengers as a result of damage, defect or loss of the DOCKR Vehicle or accessories, unless mandatory law provides otherwise.

15.11 If, for whatever reason, the Renter is temporarily unable to use the DOCKR Vehicle, DOCKR shall not be liable for any damage or costs incurred by the Renter as a result thereof. The Renter shall remain obliged to pay the Rental Rate and agreed costs, unless expressly agreed otherwise or stipulated in the Rental Agreement.

15.12 In the event of an accident involving a DOCKR Vehicle rented by the Renter, the Renter shall not make any admission of liability or similar undertaking towards third parties. If the Renter nevertheless does so, such declaration shall bind the Renter only; DOCKR and its insurers shall not be bound thereby.

15.13 Where applicable, the Renter shall be liable for damage resulting from the loss of supplied documents, such as the registration certificate, insurance certificate (green card), roadworthiness certificate (APK) and any cross-border documents.

15.14 For as long as the Renter has not fully returned the (ownership) documents to DOCKR upon or after return of the DOCKR Vehicle, DOCKR shall suffer business losses for which the Renter shall be liable in accordance with Article 13.

15.15 If a deductible has been agreed in the Rental Agreement, the Renters liability shall, per damage event, be limited to the amount of such deductible, unless:

a)  the damage resulted from acts or omissions in breach of Article 5, Article 6 or any other contractual obligation of the Renter (including cases of Improper Maintenance as referred to in Article 8);

b) the damage resulted from use of the DOCKR Vehicle on unpaved terrain, or on terrain or for purposes for which it is manifestly unsuitable, or where warnings indicate that access or use is at one’s own risk;

c) the DOCKR Vehicle was sublet to a third party (even if DOCKR had consented thereto);

d) the damage resulted from the Renters failure to follow DOCKR’s instructions;

e)  the damage resulted from the transport, storage, loading or unloading of hazardous, flammable, oxidising or toxic substances (insofar as not covered by insurance).

15.16 If, pursuant to any insurance policy taken out by DOCKR (whether mandatory or not), including casco or statutory third-party liability insurance, any payment is made to DOCKR or a third party, this shall not affect the Renters potential liability for damage not covered by such insurance or exceeding the amount paid out.

15.17 As a condition for any right of compensation by a Renter under a Rental Agreement for commercial use, the Renter must always report the damage to DOCKR within two (2) weeks after its occurrence. Any claim for damages by the Renter shall lapse if no legal proceedings in respect thereof have been initiated within twelve (12) months after the claim arose (or after the Renter became aware thereof).

17.18 In the case of a Rental Agreement for consumer use, any limitations of liability set out in this Article 15 shall not apply vis-à-vis the consumer insofar as such limitations are not permitted under applicable law or prevailing case law.

16. Wijziging

16.1  After conclusion of the Rental Agreement, changes in government levies, taxes, excise duties and insurance premiums may, in addition to indexation pursuant to Article 14.2, be passed on to the Renter during the term of the Rental Agreement.

16.2 DOCKR reserves the right to amend these General Terms and Conditions at any time. Amendments shall be announced at least one (1) month prior to their effective date via the website (www.ridetoday.io) and/or by email to the Renter. If the Renter is a consumer and a proposed amendment results in a material disadvantage to the Renter, the Renter shall be entitled to terminate the Rental Agreement free of charge with effect from the effective date of the amendment, provided that the Renter notifies DOCKR thereof prior to that effective date.

16.3 The Renter may upgrade the Rental Agreement free of charge (by changing to a more expensive variant). In such case, DOCKR shall, by appointment, arrange for the exchange of the DOCKR Vehicle for a suitable type. 

17. Dissolution and Termination

17.1 DOCKR shall be entitled to terminate or dissolve the Rental Agreement, in whole or in part, with immediate effect (in writing), if:

– the Renter is in default of the performance of its contractual obligations;

– the Renter applies for or is granted (provisional) suspension of payments;

– bankruptcy of the Renter is applied for or the Renter is declared bankrupt;

– Hthe Renter is placed under guardianship, admitted to a debt restructuring scheme (WSNP), and/or initiates a WHOA procedure or an (out-of-court) creditors’ arrangement;

– attachment is levied against the Renter on the DOCKR Vehicle or other assets of the Renter in a manner that seriously jeopardises performance of its obligations;

– the Renter abuses services provided by DOCKR (in DOCKR’s reasonable and substantiated opinion);

– the Renter intentionally provides incorrect information to DOCKR, or the Renter can otherwise no longer reasonably be deemed capable of fulfilling its obligations.

17.2 The Renter shall be entitled to terminate the Rental Agreement with immediate effect if DOCKR repeatedly or materially fails to perform its essential obligations and, after having been given written notice of default by the Renter with a reasonable cure period (at least fourteen (14) days), remains in default.

17.3 In the event of termination or dissolution pursuant to paragraph 1 or 2, the Renter’s access to the DOCKR Vehicle shall be blocked immediately and any future reservations shall be cancelled. Article 10 (regarding return, penalties, etc.) shall apply mutatis mutandis.

17.4 In the event of termination or dissolution as referred to above, DOCKR shall in particular be entitled to:

– immediate return of the DOCKR Vehicle, including all accessories. If the Renter fails to comply immediately, DOCKR shall be entitled to repossess the DOCKR Vehicle at the Renter’s expense;

– payment of the Rental Rate up to the actual date of return of the DOCKR Vehicle;

– compensation for damages. DOCKR may charge, as damages, the actual loss suffered as a result of non-performance, including, for example, the remaining rental instalments up to the original end date (less any amounts saved by DOCKR as a result of the early termination)

17.5 In the event of rental of a DOCKR Vehicle, DOCKR shall, in addition to the cases referred to in Article 17.1, at all times be entitled to dissolve the Rental Agreement extrajudicially with immediate effect if, in its opinion, the DOCKR Vehicle is not being handled with due care.

18. Privacy

18.1  Insofar as any data processed by DOCKR in the performance of the Rental Agreement qualifies as personal data, DOCKR shall process such data in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR).

18.2 DOCKR shall collect and process (personal) data in the context of the Rental Agreement, which may include location data obtained via the smart tracking device installed in or on the DOCKR Vehicle. DOCKR processes personal data in accordance with its Privacy Statement as published on  www.ridetoday.io.

18.3 DOCKR may disclose such data to third parties engaged by DOCKR in connection with the performance of the Rental Agreement, including, but not limited to, parties involved in research, analysis, improvement of vehicles and services, marketing, service (maintenance and repair) and communication.

18.4 DOCKR shall use such data for, inter alia: (i) optimisation of its business operations; (ii) scheduling maintenance appointments with the Renter; (iii) performance of the Rental Agreement; (iv) localisation of the DOCKR Vehicle; (v) insight into the manner and extent of use; and (vi) improvement of DOCKR’s services and business processes.

18.5 The Renter is solely responsible for compliance with applicable privacy and information obligations in relation to the use of the DOCKR Vehicle and the associated processing of (personal) data. Inter alia, where applicable, the Renter must inform drivers about the data processing (including which parties receive the data) and obtain any required consent or approval, in accordance with the GDPR and, where applicable, the Dutch Works Councils Act (Wet op de Ondernemingsraden).

19. Transfer and Outsourcing

19.1 DOCKR shall be entitled to transfer its business or parts thereof, including the Rental Agreements, to third parties, provided that such third parties are able to continue the services immediately after the transfer under comparable terms and rates. The Renter hereby gives its prior consent to such transfer and shall cooperate unconditionally.

19.2 DOCKR may assign the Rental Agreement to other companies within the group to which DOCKR belongs, or to third parties. The Renter shall not unreasonably withhold or delay its cooperation in this regard. DOCKR shall inform the Renter in the event of such assignment.

19.3 DOCKR may subcontract the performance of its obligations under the Rental Agreement, in whole or in part, to third parties. This shall not release DOCKR from its obligations towards the Renter.

19.4 DOCKR may at any time assign its claims against the Renter to third parties.

19.5 Obligations under the Rental Agreement which by their nature are intended to survive termination shall remain in force after termination, including, but not limited to, obligations relating to confidentiality, indemnification and payment of outstanding amounts.

20. Applicable Law and Disputes

20.1 The Rental Agreement and these General Terms and Conditions shall be governed exclusively by Dutch law.

20.2 All disputes arising out of or in connection with the Rental Agreement shall, in the first instance, be submitted to the competent court of the District Court of Central Netherlands (Rechtbank Midden-Nederland), location Utrecht. In the event of a Rental Agreement for consumer use, the Renter shall, however, be entitled to choose, within one (1) month after DOCKR has invoked this choice of forum in writing, to have the dispute resolved by the court that is competent under mandatory law.

20.3  If one or more provisions of these General Terms and Conditions are found to be invalid or void, the remaining provisions shall remain in full force and effect. In such case, the Parties shall consult in order to replace the invalid provision with a valid provision that, to the greatest extent possible, reflects the intention of the Parties and the economic effect of the invalid provision.

Version: november 2025